While using certain software on Windows, you may encounter the BSOD with the VIDEO_SCHEDULER_INTERNAL_ERROR stop code. There are several potential solutions to the video scheduler internal error in Windows 10.

What Causes the Video Scheduler Internal Error?

The video scheduler internal error stop code is usually caused by software issues of some sort. Windows could have corrupt system files, outdated graphics card drivers, incompatible security software, or malware. In some cases, the operating system might need a new patch from Microsoft.

Instructions in this article apply to Windows 10 PCs.

How to Fix the Video Scheduler Internal Error

Try these steps in order until you no longer get the error:

  • Run Windows Defender. Use the built-in security tool to scan the PC for viruses and other possible threats.
  • Disable third-party antivirus software. Other antivirus software can cause a computer to crash by interfering with Windows, so disable Norton Antivirus or any similar programs.
  • Run CHKDSK. Windows typically runs CHKDSK automatically when it encounters this error, but you can run CHKDSK manually to detect and fix errors by accessing the Command Prompt.
  • You must open the Command Prompt as an administrator to perform this task.
  • Run System File Checker (SFC). Running SFC through the Command Prompt scans and repairs system files.
  • Remove recently installed apps. If the error began appearing after you installed or updated a new program, see if removing it helps.
  • Update the graphics drivers. You may need to download the latest device drivers from the manufacturer’s website or use a free driver updater tool.
  • Run Windows Update. Windows scans and installs any new patches and software updates. Reboot the PC after the updates are installed.
  • Check the graphics card settings. Most graphics cards have software or a control panel that allows you to adjust settings for quality or performance. For example, some AMD-based cards use the Catalyst Control Center. Your computer may not be able to handle the video card settings, so you might need to make adjustments.
  • Repair the Windows Registry. There are many free registry cleaning tools, such as CCleaner, which repair corrupted registry keys in the Windows Registry that could cause the video scheduler internal error.
  • Reinstall the graphics card. If you have a separate video card, inspect it for physical damage. If none exists, reinstall it, as it may have come partially unseated from the expansion slot. If you have a spare video card, install it to see if the error reoccurs.
  • If the video card is integrated with the motherboard, you might be able to inspect the chip visually. However, if you don’t have the expertise of electronic circuitry, have a technician inspect the computer or visit the manufacturer’s support website.
  • Reset Windows 10. If you’ve exhausted all other possible software and hardware solutions, getting a fresh start with Windows may be your only other option.
  • When you refresh Windows, your files are maintained. Resetting deletes your files, so make a backup of anything you want to keep.

Run Windows Defender. Use the built-in security tool to scan the PC for viruses and other possible threats.

Disable third-party antivirus software. Other antivirus software can cause a computer to crash by interfering with Windows, so disable Norton Antivirus or any similar programs.

Run CHKDSK. Windows typically runs CHKDSK automatically when it encounters this error, but you can run CHKDSK manually to detect and fix errors by accessing the Command Prompt.

You must open the Command Prompt as an administrator to perform this task.

Run System File Checker (SFC). Running SFC through the Command Prompt scans and repairs system files.

Remove recently installed apps. If the error began appearing after you installed or updated a new program, see if removing it helps.

Update the graphics drivers. You may need to download the latest device drivers from the manufacturer’s website or use a free driver updater tool.

Run Windows Update. Windows scans and installs any new patches and software updates. Reboot the PC after the updates are installed.

Check the graphics card settings. Most graphics cards have software or a control panel that allows you to adjust settings for quality or performance. For example, some AMD-based cards use the Catalyst Control Center. Your computer may not be able to handle the video card settings, so you might need to make adjustments.

Repair the Windows Registry. There are many free registry cleaning tools, such as CCleaner, which repair corrupted registry keys in the Windows Registry that could cause the video scheduler internal error.

Reinstall the graphics card. If you have a separate video card, inspect it for physical damage. If none exists, reinstall it, as it may have come partially unseated from the expansion slot. If you have a spare video card, install it to see if the error reoccurs. 

If the video card is integrated with the motherboard, you might be able to inspect the chip visually. However, if you don’t have the expertise of electronic circuitry, have a technician inspect the computer or visit the manufacturer’s support website.

Reset Windows 10. If you’ve exhausted all other possible software and hardware solutions, getting a fresh start with Windows may be your only other option.

When you refresh Windows, your files are maintained. Resetting deletes your files, so make a backup of anything you want to keep.

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